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Help Desk/Computer Support Specialist Major

Associate Degree Course Sequence

SSC101  Student Success Seminar
CIS121  Help Desk and Computer Support Concepts
CPD121  Data Modeling and Database Design
CSE122  Programming Logic and Problem Solving
ITD105  Computer Applications - Excel
ITD106  Computer Applications - Access
WDD121  Internet/Intranet Design and Development
CIS126  Fundamentals of Information Systems
CIS223  IT Project Management
ITD123  MAC Concepts
NET120  PC Upgrading and Maintenance
NET121  Introduction to Computer Networking
ENG124  College Composition
MTH106  Math for Technology
CIS124  ITIL Foundations
CIS221  Generating Reports for Decision Making
CPD222  Microsoft SQL Server Database
CPD225  Data Mining and Data Warehousing
NET244  Microsoft Networking I
Arts & Humanities Elective
Social Science Elective

COM121  Effective Speaking or COM122 Interpersonal Communication or COM123 Small Group Communication
CSE236  Analyzing Software Requirements and Developing Solutions

TOTAL CREDITS 61

Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.