CE - Business/Management


	Continuing Education CERTIFICATE IN FRONTLINE SUPERVISION The success or failure of your organization depends on the effectiveness and efficiency of supervisory personnel. Proper education and training is a critical factor in preparing new supervisors or strengthening the leadership potential of those already in supervisory positions. Complete Skills for Effective Supervisors plus four of the other six courses and receive a Continuing Education Certificate in Frontline Supervision. • Skills for Effective Supervisors (24 hrs) • Coaching and Mentoring (6 hrs) • Personnel Law (6 hrs) • Building Effective Teams (6 hrs) • Communicating with Confidence (6 hrs) • How to Manage Problem Employees (4 hrs) • Continuous Improvement Processes (6 hrs)

Skills for Effective Supervisors - read student testimonials
Designed for first-line supervisors who want to enhance the skills necessary to get the job done in a changing environment, this noncredit course is structured to address the specific needs of the registrants. Sample topics include organizational culture, planning and leading, appraisal of employee performance, improving departmental productivity, goal setting, dealing with change, and problem solving. Text required.
Instructor: Frank Tinus
Index No.: 1103
Thursdays, September 25 – October 30
4:30 – 7:30 p.m.
Fee: $289

Building Effective Teams
In today’s dynamic workplace, “team players” must be proficient in a variety of interpersonal, process improvement and project management skills. In this course you will develop these competencies and improve your ability to:

     • meet day-to-day team performance goals
     • work with the team to make decisions
     • facilitate effective team interaction
     • work effectively with others outside the team

(Also approved by BENHA for 6 CE hours.)
Instructor: Cheryl Shepherd (Bio)
Index No.: 1104
Tuesday and Thursday, November 18 and 20
4:30 – 7:30 p.m.
Fee: $89

Communicating With Confidence - read student testimonials
Many workplace problems are the result of poor communication. Supervisors must confidently be able to communicate with co-workers. Master this skill through focus on:

     • the communication process
     • methods of communication
     • nonverbal communication
     • effective listening
     • orders and instructions
     • facilitating meetings

(Also approved by BENHA for 6 CE hours.)
Instructor: Cheryl Shepherd (Bio)
Index No.: 1105
Tuesday and Thursday, December 2 and 4
4:30 – 7:30 p.m.
Fee: $89

Finance and Accounting Skills for Non-Financial Managers
Managers and supervisors, regardless of their specialty, need to have a good understanding of accounting concepts and statements to enable them to make better decisions. This workshop is designed for those with little or no formal accounting training who want to make better management decisions using their financial statements. Key subjects covered:

     • accounting terminology and what they mean
     • financial statements 101 – how to read and understand them
     • performance measures: how to identify and use ratios
     • budget tips: how to simplify annual budgets

(Also approved by BENHA for 6 CE hours.)
Instructor: Kathy Krisher, CPA
Index No.: 1106
Wednesday, November 5
8:30 a.m. – 4:00 p.m.
Fee: $109 (includes lunch)

NEW Strategic Planning – Your Blueprint for the Future
How much time, frustration, and money would you and your organization save if all of your team was working toward the same goals? Strategic planning provides those goals for the organization. Strategic planning involves taking stock of where an organization stands today, then looking at where it wants to be in the future. Short term and long term goals must be in balance for the plan to succeed. Learn what every manager and small business owner should know about strategic planning. This workshop provides the framework, and leads participants through the key components of strategic planning. Applicable to all organizations from non-profits, to manufacturing and service businesses, to education and governmental.
(Also approved by BENHA for 6 CE hours.)
Instructor: Kathy Krisher, CPA
Index No.: 1107
Thursday, October 16
8:30 a.m. – 4:00 p.m.
Fee: $109 (includes lunch)

NEW Whale Done!™ Building Positive Relationships in Your Organization
How can killer whales at SeaWorld help improve workplace relationships and build trust in your organization? This program is designed to teach people how to improve their relationships at work in order to become more productive and to achieve better results. The Whale Done! approach can have a dramatic positive impact on your relationships with others. It is contagious and will help your entire organization increase productivity, improve employee morale, and accomplish more. This interactive program:

     • demonstrates how positive relationships can transform the workplace
     • presents practical approaches for building trust and respect
     • focuses on “what’s right” as a strategy for continuous improvement

(Also approved by BENHA and Ohio EPA for 6 CE hours.)
Instructor: Cheryl Shepherd (Bio)
Index No.: 1108
Friday, November 7
8:30 a.m. – 4:00 p.m.
Fee: $109 (includes lunch)

Ohio Insurance Pre-Licensing Courses
• Life • Health • Property • Casualty
State requirements: Resident candidates for a State of Ohio agent license in life, health, property and casualty insurance must complete either a 20-hour classroom course or an online self-study course before taking the state’s licensing examination administered by Promissor. Stark State College is an approved provider of self-study courses. Ohio Revised Code requires all resident applicants to pass a criminal background check conducted by the Ohio Bureau of Criminal Investigation and Identification.

Online Self-Study: To access our online self-study courses, please go to
www.starkstate.edu/continuinged and click on online self-study under Insurance
Pre-Licensing.

Choices available include:

Standard course . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $129.95

Premium course (includes PASS study guide) . . . . . . . . . . . . . . . . . . . . . . $161.90

Ultimate course (includes PASS study guide and audio CD) . . . . . . . . . . . . $171.90

Back by Popular Demand - A Glenn Shepard Seminar
How to Manage Problem Employees
Inspiring or motivating a team can be rewarding, but managing people isn't always a cake walk. In fact, the ridiculous problems people can create can seem downright impossible to solve at times. This special program focuses on how to best address, resolve, and prevent a whole array of the most common - and most challenging - aspects of dealing with people. Learn how to handle absenteeism, apathetic employees who just don't care, bullies, employees who are chronically late, friends and former peers, employees who always answer "I don’t know" or "that's not my job", employees who blame everyone else, insubordination, know-it-alls, negative attitudes, narrow minded people, pathological liars, short tempers, and prima donnas. You will also learn what causes rumors, office gossip and grapevines, and how to manage office politics so that you don't get sabotaged and so that none of your employees get eaten alive by the vultures who sometimes slip through. You will discover special techniques for dealing with employees or managers who won't make commitments and decisions or constantly procrastinate.
Index No.: 1109
Wednesday, September 10
8:30 a.m. – Noon
Fee: $169 ($129 if registered by September 5)

Important Issues in Business and Labor
This inter-active seminar will address three key issues that are important in any business or employment area: good communication skills, conflict resolution and effective team building. See how you can contribute to the betterment of your company or organization by developing skills in these areas.
(This program is approved for 5 CE hours by OCILB and BENHA.)
Instructor: Cheryl Shepherd (Bio)
Index No.: 1237
Saturday, October 25
7:30 a.m. – 12:45 p.m.
Fee: $79

NEW Unleash Your Marketing Karma™
In an age of endless marketing messages and options for buying, savvy business owners are faced with finding innovative ways to market their businesses and demonstrate their value and likeability. Today, people make their buying decisions based on emotion – and are more likely to buy from those businesses they know, like and trust. Marketing Karma™ is a system designed to help entrepreneurs market their businesses in a way that delivers value and does good in the world – not just by throwing out another advertisement or one-sided marketing message. You will experience and learn:

     • a clear understanding of the critical role marketing plays in the success or failure of a business
     • the theory of Marketing Karma™ – an innovative approach for marketing and growing your
        business
     • five strategies for creating your own Marketing Karma™.
     • how to leverage your personality and create marketing strategies that feel natural and fun
     • a renewed sense of enthusiasm about your business and your ability to be successful

(Also approved by BENHA for 4 CE hours.)
Instructor: Kelly LeFevre
Index No.: 1111
Wednesday, October 22
9:30 a.m. – 2:30 p.m.
Fee: $79 (includes lunch)

Introduction to Grant Writing - read student testimonials
Learn the ABC’s of grant writing, from inception of idea to follow-up with funding sources. Learn about all sections of a grant proposal and how to approach each one, including many dos and don’ts.
Instructor: Rebecca Priest, SSCT Director of Development (Bio)
Index No.: 1112
Tuesdays, November 11 – 25
6 – 9 p.m.
Fee: $109

Project Management Certification
This 5-day program is designed for you to earn a Certificate in Project Management quickly and efficiently. This unique program is composed of a blended learning environment; classroom contact is preceded by online assignments, reviews, and additional information as well as continued contact with the faculty. Gain the front line, real world skills and techniques you need to enhance your career and your company’s projects. Learn the life cycle processes and knowledge areas of project management as defined by the Project Management Institute. Build perspective in analyzing project potential and guiding project deliverables for on time, on budget results. This program is designed for individuals who are new to project management, working project managers, managers, and project team members who wish to advance through exposure to formal project management methodologies. Course held at the University of Akron. To register, call 330–972–7577.
Instructor: Alan Plastow, PMP
Mondays, Tuesdays and Wednesdays, September 22 – 29
9 a.m. – 4 p.m.
Fee: $999