Error Message Displayed: You have exceeded your profile storage space…

Before you can log off, you need to delete items or move some items from your profile to network or local storage. To reduce the size of your profile use the following directions below, or turn off your PC (by pressing and holding the button on the PC until it powers off) and contact the Help Desk at Ext. 4357.

When the limit has been reached on a profile, Windows XP will not allow you to logoff until you have reduced the size of your profile. You should be sure to save all of your personal documents to your Home Folder (U: Drive) or on removable media (Flash/USB Drive). In order to reduce the size of your profile you must move or delete some of files. Once you have deleted enough files, Windows XP will allow you to logoff.

Typically, the profile storage space is exceeded because of software update downloads that go to your profile instead of the C drive or a slow network connection when you logoff and your profile is not written completely back to the file server. When this occurs you need to delete the files in in the Application Data folder in your profile.

To find the Application Data folder open My Computer and double-click on:
C: Local Disk> Documents and Settings> [Your CollegeID]> Application Data (Figure 1).

You may delete any or all of the folders listed under Application Data, you may get an error about some of the folders being in use or not accessible, skip these folders and try to delete other folders.

Figure 1

If the Application Date folder does not appear in your profile folder, it may be hidden. In order to display the hidden folders while using Internet Explorer click on the menu bar and select the following path: Tools> Folder Options> View tab

Click the Advanced Settings button and there is a toggle for Showing or Not Showing Hidden Files and Folders. Change the toggle to “Show hidden files and folders” and Click OK (Figure 2).

This will apply the settings and close the window. You should now see the Application Data folder. There may be other files that were hidden; you should only delete files and folders that are inside the Application Data folder. You can also reverse these steps to hide these files after you are below the profile limit.

Figure 2

You should now be able to logoff. This process may have to be repeated from time to time depending how large your profile is getting.

Again, as mentioned above, if you want the Help Desk to help you with this process, hold in the power button to turn off the pc in order for you to not leave your account logged in. Contact the Help Desk at Ext. 4357 (HELP) or come to the Help Desk on the second floor of the business building.