ANGEL Login Help
All Stark State College students have an ANGEL login after their enrollment has been processed. If you do not know your login or password, please refer to the information below for assistance:

What is my USER NAME and PASSWORD?
Your login is composed of your first initial followed by your last name and your birth date (month and day). Example: jsmith0919

Your Default Password is the first 6 digits of your Social Security Number. You may change your password after logging in for the first time.

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ANGEL Troubleshooting Tips

1. What Browser are you using?
   — To find this, start your browser and select Help > About…
    
2. Are you using AOL?
   — ANGEL is not compatible with AOL. Minimize AOL and open an Internet Explorer or Firefox browser to access ANGEL.
    
3. Are any other browser applications or games running?
   — This can severely affect your performance. This includes browser add-ons like Google or Yahoo toolbars. Close or disable any other browser applications, add-ons or games while you are accessing ANGEL. Do not use these applications while taking tests.
    
4. Is ANGEL a trusted site in your browser?
   — From the Menu Bar, choose Tools > Properties > Security >Trusted Sites Icon>Sites button> add the following: https://angel.starkstate.edu
    
5. Is your security level on the browser set correctly?
   — It is highly recommended that your browser settings be set medium to medium high
    
6. Is your cache refreshing with every visit?
   — To check your cache settings choose Tools>Internet Options>General Tab> Temporary Internet Files >Settings – Here you need to select Choose ‘Every Visit to the Page’ and click the OK button.
    
7. You may need to clear out your temporary Internet files.
   — If you use Internet Explorer 6: Tools>Internet Options>General – Temporary Internet Files – Then click Delete File/Delete all offline content and click OK.
   — If you use Internet Explorer 7: Tools>Internet Options>General Browser History – click Delete > Temporary Internet Files > Delete Files.
    
8. Are you bookmarking a page inside of ANGEL?
   — While you may bookmark the ANGEL sign-on page, bookmarking pages inside of ANGEL will result in various errors including messages that you are a guest and that your session has timed out. You must log-in to ANGEL each time you wish to use it.
    
9. Have you tried the ANGEL Diagnostics Page?
   — Click here to run a series of other browser checks on your computer (java, javascript, cookies, popups).
    
10. Do you regularly scan for spyware, malware, viruses?
    — Spyware and malware can cause many applications on your computer to function poorly or not at all.

If you are using Internet Explorer and you are still experiencing problems, or if you would like to leave your Internet Explorer settings as they are, you may try downloading the Firefox browser and using it to access ANGEL.

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Contacting Help Desk
Before you contact the Help Desk, please collect the following information:

• Your contact information (First and Last Name, Email, Phone)
• Stark State College Email account name (if known)
• In what course are you experiencing a problem? (ex: BCA120 or 98218)
• Is your problem happening on a home computer or at the College?

Once you have collected the necessary information, you may contact the Help Desk:

Phone: 330-494-6170, Ext. 4357 (HELP)
Email: helpdesk@starkstate.net

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Comments? Questions?
If you have any questions regarding Stark State's E-Learning program or ANGEL and could not find the answers on this site, please contact the Interim Director of E-Learning.

We'd Love to Hear from You!
If you have thoughts or comments regarding the Stark State E-Learning Program, please fill out the Stark State College E-Learning Feedback Form and let us know.

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