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HELP DESK
NEWS AND INFO

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STARK STATE
HELP DESK

Help Desk
Services Manager:

Robin Snedden

330-494-6170
Ext. 4357 (HELP)
NEW Room #: B219
helpdesk@starkstate.net
Online Work Order

   • From any campus PC

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Getting Started – Student Computing

Click here for a PRINT-FRIENDLY version of this information

All students have several network accounts when they enroll for a credited class at Stark State College. With the exception of your Student Email account, your other accounts are created between the end of one semester and the beginning of the next. The following table lists the student accounts and the purpose of each:

Network Accounts User Account Name Default Pin/Password Purpose Email Included?
Academic Network

All accounts use the same User Name.

The format:
first initial, last name,
two digit birth month & two digit birth day

(see NOTE: below)

1st six digits of SS# Log in to campus PC’s NO
Student Email 1st six digits of SS# Log in to student
email from any
Web-enabled PC
YES
(Gmail)
E-Learning 1st six digits of SS# Log in to ANGEL YES
(ANGEL email)
mystarkstate 1st six digits of SS# Log in to portal NO
Banner Self Service Student ID issued by Registration
(to be used instead of Social Security Number.
Format is a capital S followed by an 8-digit number)
2 digit birth month, 2 digit birth day, last 2 digits of birth year - mmddyy Login to Self Service Banner NO

Note: All User Names and passwords should be lower case. If more than one student has the same name and birth date then the birth day number will be increased by one digit until a unique User Name is reached.



CollegeID Examples and Tips
Student Name Date of Birth CollegeID Helpful Tip
Sarah James May 14 sjames0514 For May use 05 (added zero)
Troy Little December 6 tlittle1206 For the 6th use 06 (added zero)
Walter O’Malley September 22 womalley0922 Eliminate apostrophe from name
Sarah A. Smith August 11 ssmith0811 For August use 08 (added zero)
Sam B. Smith August 11 ssmith0812 Add 1 to birth day to make unique
Antonio De Marco November 22 ademarco1122 Eliminate space from last name


If you have problems or questions concerning your accounts, please contact Help Desk Services by one of the following methods listed below:
   • Phone: 330-494-6170, Ext. 4357 (HELP)
   • Email: helpdesk@starkstate.net
   • Submit an Online Work Order (Available from any campus PC)
   • Walk-in counter: Room B219 – 2nd floor Business (B) building

HELP DESK SERVICES - HOURS OF OPERATION
Normal hours of operation (during semester sessions):

     • Monday - Thursday: 7:30 a.m. – 9:00 p.m.
     • Friday: 7:30 a.m. – 4:00 p.m.
     • Saturday: 8:00 a.m. – 1:00 p.m.

Help Desk Services is closed on Sunday and College-observed holidays.
Between semesters the hours vary depending on SSCT hours of operation.

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Stark State College of Technology
6200 Frank Avenue NW
North Canton, Ohio  44720
330-494-6170 | 1-800-79-STARK (1-800-797-8275)