What to Have Ready When You Contact Us
For General Help Desk Questions
Before you contact the Help Desk, please have the following information ready:
- Your Username
- Contact Information (First and last name, phone number, email address)
- The system you are experiencing problems with (mystarkstate, email, ANGEL)
- Any error messages you may be receiving
- Is your problem happening on a home computer or at the College?
- If at the College, what is the PC name listed on the front of the PC (include the room number)?
For eStarkState (ANGEL) Help Desk Questions
If you are experiencing a problem with ANGEL, please have the following information ready in addition to the required information above:
- What web browser are you using?
- Have you gone through each step listed on the ANGEL Troubleshooting webpage?
- What is the Name and CRN of the class that is experiencing problems?
If you are emailing Help Desk Services, please include the answers to the above in the body of your email.