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Unexpected Gifts
Janet Duncan - January 23, 2003

1. I had a very irate student call me about some money which was due her. She became very abusive on the phone with me. Her language was not the best and I understood she was frustrated. It started to get out-of-hand and I had to be firm with her. I informed her that I did not appreciate the language she was using with me, but I would do what I could for her. I'm not sure, but I think she hung up on me. Anyway, I followed up on it right away and her money was held because she needed to do something. We run into this a lot, but she was really out for blood. I called her back and let her know what she had to do. Imagine my surprise when I received a beautiful flower with a written apology. It of course made my day.
    

2. My Mother was in the hospital with an extended illness and after several months passed away. Her funeral was held in Magnolia. I was quite surprised when most of my fellow employees from my office showed up for calling hours. Magnolia is quite a distance away and yet they made the trip down to support my family and myself. I felt very loved that day.