Submitting a Help Ticket

We all need a little help now and then. What’s the best way to get help with Blackboard?

If you’re a student and you’re having problems with contant in the class, PowerPoint files, .pdf documents, tests, discussion forums, etc., the first place to start is with your instructor. Always let them know what’s going on as soon as possible. If they can’t help and suggest you contact eStarkState, we have suggestions on how to get help quickly.

First, submit a ticket. You do that by navigating to the Help Desk,

Signin to Help Desk Services


Once you login, you’ll want to add a ticket. You can continue below with the written instructions or watch this video.


Continued from above:

Add a ticket

You will need to fill out the form to get started. Fill out your name and be sure you choose eStarkState as the Assignee.

Fill out form

Then complete the required areas on the form (highlighted in yellow below.

Now you can fill out the rest of the form.

We need as much detail as you can provide.

  • Name of course including the CRN
  • Instructor name
  • Your name
  • Your UserID
  • As much detail about the description as you can provide. Here’s a sample.

Required informationWe want to solve problems quickly and providing us as much information up front, allows us to do just that.

By following the steps above, your ticket will be entered into the system and the next available eStarkState team member will pick it up and work to resolve your problem as quickly as possible.