eStarkState troubleshooting FAQs

All of your accounts will use the same format for the user name and the initial default password. 

Your user name is the first initial of your first name, your last name, your two-digit birth month and two digit birth day.

Example: Fredrick M. Last, born on June 15, 1992, would be flast0615. 
Note: If your user name duplicates that of a previously enrolled student, the birth day portion of the number will be incremented until a unique user name is assigned to your account. So, if there are two students named Frederick Last, both born on June 15, the user name for the first one would be flast0615. The second would be flast0616.

Your default password is your first, middle, last initial, period, and the first six digits of your social security number. Example: using the above user information, and if Fred’s social security number is 123-45-6789, the password would be fml.123456.

Note: If you did not provide a middle name or initial, use an “ x” for your middle initial. 

If you’re experiencing trouble, contact the Help Desk.

Microsoft provides free viewers of its products. These viewers allow you to open and print the file. 

First, try to click on some other links, and try to reboot. There are specific browsers which eStarkState supports and specific browser settings required to use eStarkState. Contact the Help Desk at helpdesk@starkstate.edu or 330-494-6170 ext. HELP (4357) for assistance.  

Web 2, 3 and 4 courses are not accessible until the start date of each semester. Instructors may choose to open courses early and provide course access prior to the first day of class. If you believe you should be able to access a course and cannot, please contact the Help Desk.