Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.
Stark State also offers a computer maintenance and desktop support technician certificate. The certificate focuses on computer repair, desktop applications, and operating systems preparing the student for an entry-level position in the field of computer repair and desktop support. Students are provided with a solid foundation in personal computer hardware, operating systems, and data communications through theory and hands-on experiences in the laboratory. Courses in computer applications (software) are provided to augment student knowledge of computer systems.
All classes in the certificate can be applied directly to the associate degree. See the breakdown below.