Help Desk/Computer Support Specialist Major

Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.

Associate Degree Course Sequence

SSC101  
Student Success Seminar
CIS121  
Help Desk and Computer Support
 
Concepts 
CPD121  
Data Modeling and Database Design
CSE122  
Programming Logic and Problem
 
Solving
ITD105  
Computer Applications - Excel
ITD106  
Computer Applications - Access
WDD121  
Internet/Intranet Design and
 
Development
CIS126  
Fundamentals of Information Systems
CIS223  
IT Project Management
ITD123  
MAC Concepts
NET120  
PC Upgrading and Maintenance
NET121  
Introduction to Computer Networking
ENG124  
College Composition
MTH106  
Math for Technology
CIS124  
ITIL Foundations
CIS221  
Generating Reports for Decision Making
CPD222  
Microsoft SQL Server Database
CPD225  
Data Mining and Data Warehousing
NET244  
Microsoft Networking I
 
Arts & Humanities Elective
 
Social Science Elective
COM121  
Effective Speaking or COM122
 
Interpersonal Communication or
 
COM123 Small Group Communication
CSE236  
Analyzing Software Requirements and
 
Developing Solutions
 
TOTAL CREDITS 61