Help Desk/Computer Support Specialist Major

Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.

Associate Degree Course Sequence

SSC101
Student Success Seminar
CIS121
Help Desk and Computer Support
Concepts
CPD121
Data Modeling and Database Design
CSE122
Programming Logic and Problem
Solving
ITD105
Computer Applications - Excel
ITD106
Computer Applications - Access
WDD121
Internet/Intranet Design and
Development
CIS126
Fundamentals of Information Systems
CIS223
IT Project Management
ITD123
MAC Concepts
NET120
PC Upgrading and Maintenance
NET121
Introduction to Computer Networking
ENG124
College Composition
MTH106
Math for Technology
CIS124
ITIL Foundations
CIS221
Generating Reports for Decision Making
CPD222
Microsoft SQL Server Database
CPD225
Data Mining and Data Warehousing
NET244
Microsoft Networking I
 
Arts & Humanities Elective
 
Social Science Elective
COM121
Effective Speaking or COM122
Interpersonal Communication or
COM123 Small Group Communication
CSE236
Analyzing Software Requirements and
Developing Solutions
 
TOTAL CREDITS 61