Help Desk/Computer Support Specialist Major

Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.

Stark State also offers a computer maintenance and desktop support technician certificate. The certificate focuses on computer repair, desktop applications, and operating systems preparing the student for an entry-level position in the field of computer repair and desktop support. Students are provided with a solid foundation in personal computer hardware, operating systems, and data communications through theory and hands-on experiences in the laboratory. Courses in computer applications (software) are provided to augment student knowledge of computer systems.

All classes in the certificate can be applied directly to the associate degree. See the breakdown below.

Your pathway to a degree

You can start with a computer maintenance and desktop support technician certificate, taking classes that directly apply to the associate degree in help desk/computer support specialist:

  • Student Success Seminar
  • Explorations in Modern Mathematics
  • Data Modeling and Database Design
  • Help Desk and Computer Support Concepts
  • Fundamentals of Information Systems
  • PC Upgrading and Maintenance
  • Introduction to Computer Networking
  • IT Project Management
  • Advanced Help Desk
  • Microsoft SQL Server Database
  • Microsoft Client Operating System

Certificate Credits 31

Take these additional courses to earn an associate degree in help desk/computer support specialist that you can take right to the workforce or easily transfer to a bachelor’s degree program:

  • Programming Logic and Problem Solving
  • Internet/Intranet Design and Development
  • College Composition
  • ITIL Foundations
  • Generating Reports for Decision Making
  • Help Desk Capstone
  • Microsoft Client Operating System
  • Arts & Humanities Elective
  • Social Science Elective
  • Advanced Microsoft SQL Server Database
  • Effective Speaking or COM122 Interpersonal Communication or COM123 Small Group Communication
  • Analyzing Software Requirements and Developing Solutions

Additional Credits 30