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HELP DESK
NEWS AND INFO

TOP 10 Accessed Documents of the Week:
• Registering with SSB
• How do I log in to SSB
• Printing Schedule – SSB
• Add/Drop Courses – SSB
• Financial Aid Status – SSB
• Printing My Bill – SSB
• Financial Aid Award – SSB
• Accept Financial Aid – SSB
• Help Desk Contact Hours
• Getting Started

STARK STATE
HELP DESK

Help Desk
Services Manager:

Robin Snedden

330-494-6170
Ext. 4357 (HELP)
NEW Room #: B219
helpdesk@starkstate.net
Online Work Order
   •
From any campus PC

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We're here to help you!
We're here to help you!
The Help Desk provides the first line of technical support for the Stark State campus computing community. We are committed to providing you with the highest level of technical support and answers to your technical questions.

   • Help Desk Phone: 330-494-6170, Ext. 4357 (HELP)
   • Help Desk Email: helpdesk@starkstate.net
   • Submit a Help Desk work order online – (learn how)
   • The Help Desk walk-in counter is in B219 – (walk-in hours)

   • What to have ready when you contact the Help Desk
   • What happens to your Work Order
Academic Network/
Student Accounts
  • Getting Started -
    Student Account Info
  • Classroom Logon
    Instructions

Student Logon Account

  • Drive Mappings for Students
  • Student Home Folders on
    Medusa
  • Shared Drive on Medusa
  • Change My Academic Account
    Password
  • Student Profile Information
  • Make My Profile Smaller
  • Student Remote Access

Student Email

  • Activating Student Email
  • Student Gmail Basics
  • Gmail Help Information
  • Configuring Gmail With Email
    Client

Banner Self Service

  • How Do I log in to Banner Self
    Service?
  • How Do I Recover My Banner
    Self Service PIN?
  • How Do I Register for Classes
    Using Banner Self Service?
  • How Do I Add or Drop a Class
    in Banner Self Service?
  • How Do I View and Print My
    Schedule Using Banner Self
    Service?
  • How Do I View My Financial Aid
    Awards Using Banner Self
    Service?
  • How Do I View My Financial Aid
    Status Using Banner Self Service
  • How Do I Accept My Financial Aid
    Award Using Banner Self
    Service?
  • How Do I Add a Parking Decal or
    a Locker to My Bill In Banner Self
    Service?
  • How Do I Pay For My Classes
    Online Using Banner Self
    Service?
  • How Do I View and Print My Bill
    Using Banner Self Service?

Student Web Access

  • Student Web Access
    Information
  • Student Web Access
    Logon

Student Other Accounts

  • Plato Software – Logon
  • Access Library Databases -
    OhioLINK
  • Register for MyMathLab
  • log in to MyMathLab
  • Facebook Information
  • SAM 2003 FAQ and Profile
    Setup
  • Setup a College Central
    Account
(FAQ) - How do I…
  • MS Word 2007
    How-to Documents
  • MS Word 2003
    How-to Documents
  • MS Excel 2007
    How-to Documents
  • MS Excel 2003
    How-to Documents
  • MS PowerPoint 2007
    How-to Documents
  • MS PowerPoint 2003
    How-to Documents
  • Outlook 2007
    How-to Documents
  • Windows XP Basics
    How-to Documents
  • Microsoft Office File Viewers
  • Microsoft Office Compatibility
    Pack
  • Microsoft Vista Info and Support
    Links
  • How to Connect to Stark State’s
    Wireless Access Point
  • Download and Install Firefox™
    Web Browser
  • How to set up Automatic
    Updates for my home PC?
  • Import My Favorites in Internet
    Explorer 7.0
  • Import My Favorites in Internet
    Explorer 6.1
  • Export My Favorites in Internet
    Explorer 7.0
  • Export My Favorites in Internet
    Explorer 6.1
  • Change the Default Location
    to Save
  • Windows Updates
  • Plugins and Players
  • Spyware and AntiVirus
  • FTP (file transfer protocol)
  • Burning an Audio CD using
    Windows Media Player
  • How-to copy files to a Blank
    CD or DVD
  • How to Use a PaperCut
    “Top-Up” Card

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Stark State College of Technology
6200 Frank Avenue NW
North Canton, Ohio  44720
330-494-6170 | 1-800-79-STARK (1-800-797-8275)