Help desk/computer support specialist | Stark State College | North Canton, Ohio
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Help desk/computer support specialist

Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.

Stark State also offers a computer maintenance and desktop support technician certificate. The certificate focuses on computer repair, desktop applications, and operating systems preparing the student for an entry-level position in the field of computer repair and desktop support. Students are provided with a solid foundation in personal computer hardware, operating systems, and data communications through theory and hands-on experiences in the laboratory. Courses in computer applications (software) are provided to augment student knowledge of computer systems.

Your pathway to a degree

You can start with a help desk and computer support certificate or a computer maintenance and desktop support technician certificate, taking classes that directly apply to the associate degree in help desk/computer support specialist:

Computer maintenance and desktop support technician certificate

Associate degree

Program learning outcomes

  • Demonstrate the ability to acquire, organize, and evaluate terminology and information for making decisions and solving problems and providing solutions in a Management Information Systems environment.
  • Demonstrate employability skills and professionalism through sound work habits, ethics, and responsibility, and work individually and in diverse team settings.
  • Demonstrate solution strategies to formulate and write project descriptions and documents by using the appropriate computational, technical, and communication skills and technologies relating to the Management Information Systems field.
  • Use the appropriate design and coding of structured programs in the major software development languages relating to the Mobile Application Development field.


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