Help Desk Services | Stark State College - North Canton, Ohio
computer programming

Help Desk Services

Help DeskHelp Desk Services offers a wide range of computing, technical and information services to the Stark State College campus community. Help Desk Services provides the first line of technical support for Stark State College. We are committed to providing you with the highest level of technical support and answers to your questions. Help is available at our staffed Help Desk counter, by phone or email.

Looking for the maintenance work order request? See www.starkstate.edu/physicalplant.

Help Desk Services support

All students have several network accounts when enrolled for a credited class at Stark State College.

  • Your myStarkState and email accounts are created within 24 hours of being accepted to the College.
  • Your campus network account is created within 24 to 48 hours of registering for a class.
  • Your Blackboard account is created within 24 to 48 hours of registering for a class.

This help aid gives a brief overview of some of your different accounts, storage space and services available to you. For in depth information and videos regarding your accounts and IT resources, go to the Help Desk Service Center: https://helpdesk.starkstate.edu.

Getting Started – Accounts and IT Information (PDF)

Wireless internet access
Stark State College offers unsecured wireless network access to all current students, faculty, staff, and guests. To access the wireless network, you must log on to be authenticated as a Stark State user. By using this service, you agree to abide by the SSC Computer Usage Guidelines.

Guest access
Guests and visitors of the College may create a temporary account. View the help aid for guest wireless access or call the help desk for guest account creation assistance.

Wireless internet areas
Stark State College’s main campus facilities utilize a campus-wide wireless access network. The wireless access gives students, faculty and staff the freedom to use their laptop computers or portable internet devices on the network, without being restricted by location.

For general help desk questions
Before you contact the help desk, please have the following information ready:

  • Your username (assigned when accepted).
  • Contact Information (name, phone number, email address)
  • What application are you using?
  • What account are you using?
  • Where is the issue occurring?
  • What browser are you using?
  • Include any error messages.
  • At the College, list the room and PC name.

For Blackboard questions
If it is a Blackboard problem, also include the information below:

  • What is the course name and CRN?
  • List lesson week and lesson name if applicable.
  • List any troubleshooting done.

If you are emailing Help Desk Services, please include the answers to the above in the body of your email.

When you contact Help Desk Services with a problem or issue, a ticket is generated using our online interface.

Help Desk Services is designed to offer Level 1 support to all of the SSC community. We have developed solutions to the most common questions and problems. Our trained staff will assist you to resolve Level 1 issues, and in most cases this takes between 5 to 10 minutes on the phone or in our office. If we cannot resolve your problem, the Help Desk staff will assign your work ticket to the appropriate Level 2 support personnel.

In addition to work levels, priorities are assigned to each request. Work requests are resolved according to the priority and the technicians respond accordingly. For more information on priorities and support levels please see Ticket Priority and Level Assignments.

Please note, if our staff or the technician needs additional information, you will be contacted by email. Please check your college email account for correspondence regarding your ticket.

Once the ticket is completed, the resolution is emailed to you, unless specified otherwise in the ticket.

Please be aware that help desk personnel may not leave the Help Desk Services area to assist you in a classroom or office. We do however, assign a priority level to your work ticket and assign it to Level 2 support. The Level 2 staff assigned are notified via an email or text message to their phones. They respond as soon as they are able to assist you.

At Stark State College, the student email accounts are hosted by Google™. This allows you to access your email from any Web-enabled computer without special software. Upon your acceptance to the College, an email account is created for you. Your email is used as an official means of communication.

For more information and to access your student email go to –

www.starkstate.edu/email

The use of computing facilities at Stark State College is a privilege and users are subject to compliance with certain principles designed to assure that all users have reasonable access to facilities and that the action of any one user will not adversely affect any aspect of the work or computer usage of another. The College’s Policy on Responsible Use of College Computing
Resources
, these guidelines, as well as local, state and federal laws govern student computing. The use of College computing facilities for purposes that are illegal, unethical or in violation of the College’s policies may result in temporary or permanent loss of privileges, criminal penalties and/or other disciplinary action. The policies can be viewed beginning on page 20 in the student handbook.

 

Stark State Logo